Return & Replacement Policy

All Sky Recliners products are made-to-order and fully customised based on your specific requirements — including dimensions, material, configuration, colour, motor type and accessories.

As a result, standard returns, cancellations or refunds are not applicable once the order is confirmed and production has commenced (typically within 24–48 hours of order placement).

In the rare case of damage during transit or any manufacturing defect, we are fully committed to resolving the issue promptly at no additional cost.

• Customers must report the issue within 48 hours of delivery
• A clear photo or video of the damage or defect is required for verification
• Send evidence via WhatsApp to +91 97171 94797 along with your order/invoice number

Our first priority is always to rectify and resolve the issue through targeted repair support, replacement parts or on-site service assistance.

We dispatch qualified service technicians to your location for any verified defect within 3–5 business days across major cities. We ensure the product meets our quality standards and your complete satisfaction before closing the service request.

If the issue cannot be resolved through repair or rectification — as determined by our service team — we will provide a full replacement of the affected part or complete product, depending on the nature and extent of the defect.

• Part replacements are dispatched within 5–7 business days
• Complete product replacements (where applicable) within 20–25 business days
• All replacements are covered under the original warranty terms

Add-on accessories (LED lighting, USB ports, Swivel Tables, Consoles, Chillers, Massage units) are non-returnable once installed, unless they arrive in a defective condition.

Defective accessories must be reported within 48 hours of delivery with photographic evidence. Verified defective accessories will be replaced or refunded.

All Sky Recliners products come with comprehensive warranty coverage — separate from this return policy:

• 5 Years — Reclining mechanism and frame
• 2 Years — Motor and electronics (motorised models)
• 1 Year — Foam, upholstery and stitching

For full warranty terms, please visit our Warranty Policy page.