Delivery
Shipping & Delivery Policy
White-glove delivery and professional installation across India. Here's everything you need to know.
Delivery
White-glove delivery and professional installation across India. Here's everything you need to know.
Sky Recliners provides factory-direct delivery from our 5,000 sq.ft atelier in Ghitorni, New Delhi. All products are made-to-order and dispatched after quality inspection by our in-house team.
Every delivery includes professional installation by trained Sky Recliners technicians — ensuring your recliner is perfectly set up in your home before our team leaves.
Since all our recliners are made-to-order, delivery timelines begin from the date of order confirmation and advance payment:
We deliver and install across India. Our primary service cities include:
If your city is not listed above, please contact us or WhatsApp +91 97171 94797 — we may still be able to arrange delivery to your location.
Delivery charges are calculated based on your location, order size and weight. Our standard policy:
All delivery charges, if applicable, will be clearly communicated before you confirm your order. There are no hidden charges.
After payment, you receive an order confirmation via WhatsApp and/or email with your estimated delivery window.
Our craftsmen begin building your recliner to your exact specifications. Average production time: 10–16 working days.
Every recliner passes a 12-point quality inspection before dispatch — covering mechanism, motor, upholstery and accessories.
Your order is carefully packaged and dispatched from our Ghitorni atelier. You receive a dispatch notification with tracking details.
Our team contacts you 24–48 hours before delivery to confirm your availability and any specific access requirements.
Our trained technicians arrive, unpack, assemble and install your recliner. All packaging is removed. You receive a full function demonstration.
Professional installation is included with every order across all major cities. Our installation service covers:
For cities where on-site installation is not directly available, our team provides detailed remote guidance via WhatsApp video call to walk you through the setup process.
To ensure a smooth delivery experience, please:
If you are unable to be present on the scheduled delivery date, please inform us at least 24 hours in advance to reschedule.
While we strive to meet all delivery commitments, delays may occasionally occur due to:
In the event of any significant delay, we will proactively contact you via WhatsApp and/or phone to communicate the revised timeline. Delivery delays do not entitle the customer to cancel a confirmed custom order.
Despite our careful packaging and handling, transit damage can occasionally occur. If your order arrives damaged:
For all delivery-related queries — tracking, rescheduling, delays or special requirements — please contact our logistics team:
We are available Monday to Saturday, 10:00 AM to 8:00 PM. WhatsApp responses are typically within 30 minutes during business hours.