Terms & Conditions

01 General & Acceptance

By accessing or using the Sky Recliners website at skyrecliner.com, placing an order, or engaging with our products and services in any capacity, you agree to be bound by these Terms & Conditions in their entirety.

These terms constitute a legally binding agreement between you ("Customer", "you") and Sky Recliners ("we", "us", "our", "the Company"). If you do not agree to any part of these terms, you must not use our website or services.

02 Company Information

Sky Recliners is a registered furniture manufacturing and retail business operating from New Delhi, India.

• Trade Name: Sky Recliners
• GST Number: 07AUMPN8697A2Z3
• Registration: MSME Registered · Make in India
• Registered Address: 416/2, MG Road Ghitorni, Near Metro Pillar No 127, New Delhi — 110030
• Sales Phone: +91 97171 94797
• Service Phone: +91 85888 77018
• Email: skyrecliners@gmail.com
• Website: https://skyrecliner.com

03 Product Information & Accuracy

All products displayed on the Sky Recliners website are subject to availability and are offered as made-to-order items. We strive to ensure that all product descriptions, images, specifications and pricing displayed are accurate and up-to-date.

However, minor variations may occur due to:

• Customisation selected by the customer (material, colour, motor type, accessories)
• Screen/device colour rendering differences
• Manufacturing updates or material batch variations
• Photography lighting conditions

We reserve the right to discontinue, modify or update any product at any time without prior notice.

04 Pricing & Payment

All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable GST unless otherwise stated. Prices are indicative and may vary depending on your specific customisation selections, including:

• Upholstery material (Fabric, Leatherette, Half Leather, Full Leather)
• Motor configuration (Manual, Single, Dual)
• Seating count and configuration
• Optional accessories (LED, USB, Console, Swivel Table, Chiller, Massage)
• Delivery city and distance

Payment Terms:

• Online orders via our website are 100% prepaid at checkout via Razorpay
• Custom or bulk orders may require a 50% advance payment to commence production
• The remaining balance is due before dispatch unless otherwise agreed in writing

We accept payment via UPI, credit/debit cards, net banking and wallets through our payment gateway. No-cost EMI options are available on eligible transactions.

05 Custom Orders & Production

All Sky Recliners products are made-to-order and fully customised based on individual customer specifications. Production typically commences within 24–48 hours of order confirmation and advance payment receipt.

Cancellation Policy:

• Orders may be cancelled or modified only before production commences
• Once production has commenced, cancellations are not accepted
• For pre-production cancellations, advance payments may be subject to a processing fee of up to 10%

It is the customer's responsibility to ensure all customisation details are correct before confirming an order. Sky Recliners will not be liable for production errors resulting from incorrect specifications provided by the customer.

06 Delivery & Timelines

Sky Recliners provides delivery and installation services across India. Standard delivery timelines are 15–20 working days from order confirmation, subject to the following:

• Timelines may vary for complex custom configurations or bulk orders (25–30 working days)
• Delivery to remote locations may require additional transit time
• Delays due to logistics, natural events, or force majeure will be communicated promptly

Delivery Process:

• Our team will contact you 24–48 hours before scheduled delivery to confirm
• Please ensure someone is available to receive and inspect the delivery
• Any visible damage must be noted on the delivery receipt and reported within 48 hours

Delivery charges, if applicable, will be communicated at the time of order confirmation. Delhi/NCR deliveries are generally complimentary.

07 Installation

Professional installation is provided by our trained technicians in all major cities across India. Installation includes:

• Assembly and positioning of the recliner in your designated space
• Electrical connection and testing of motorised units
• Demonstration of all functions, controls and accessories
• Basic care and maintenance guidance

For cities where direct installation is not available, our team will provide detailed remote guidance and video support to ensure smooth setup. Please do not attempt to assemble or install the recliner without our guidance, as improper installation may void the warranty.

08 Warranty

All Sky Recliners products come with the following warranty coverage from the date of delivery:

• 5 Years — Reclining mechanism and metal frame against manufacturing defects
• 2 Years — Motor and electronics (motorised variants only)
• 1 Year — Foam, upholstery and stitching

Warranty is limited to manufacturing defects and does not cover damage due to misuse, normal wear and tear, voltage fluctuations, or unauthorised modification or repair. For full warranty terms, please refer to our Warranty Policy.

09 Returns & Replacement

As all products are made-to-order with customer-specified customisations, returns and refunds are not applicable once production has commenced.

In the event of a manufacturing defect or transit damage:

• Report within 48 hours of delivery with photographic evidence
• Our team will assess and arrange repair, part replacement, or product replacement as appropriate
• Verified defects are resolved within 7–10 business days at no cost to the customer

For complete details, please read our Return & Replacement Policy.

10 Intellectual Property

All content on the Sky Recliners website — including but not limited to text, photographs, graphics, logos, design concepts, product names and videos — is the exclusive intellectual property of Sky Recliners and is protected under applicable Indian copyright and trademark laws.

You may not reproduce, distribute, modify, publish, display, or commercially exploit any content from this website without prior written consent from Sky Recliners. Unauthorised use may result in legal action.

The "Sky Recliners" name, logo and "Atelier of Comfort" tagline are proprietary marks of the company. Use of these marks without written authorisation is strictly prohibited.

11 User Conduct

By using our website and services, you agree not to:

• Submit false, misleading or fraudulent information in orders or enquiries
• Attempt to manipulate pricing, promotions or payment processes
• Interfere with or disrupt the website or servers
• Use automated tools to scrape or collect data from our website
• Impersonate Sky Recliners or any of its employees
• Post defamatory, abusive or unlawful content through our communication channels

We reserve the right to refuse service to any customer who violates these conduct standards.

12 Limitation of Liability

To the maximum extent permitted by applicable law, Sky Recliners shall not be held liable for any:

• Indirect, incidental, special or consequential damages
• Loss of profits, revenue, data or goodwill
• Damages resulting from delay in delivery due to force majeure, logistics failures or natural events
• Damages from use of the product in ways not recommended or warned against
• Third-party claims arising from installation or use of the product

Our total cumulative liability to any customer for any claim shall not exceed the original purchase price paid for the specific product giving rise to the claim.

13 Indemnification

You agree to indemnify, defend and hold harmless Sky Recliners, its directors, employees, agents and partners from and against any and all claims, damages, losses, costs and expenses (including legal fees) arising from:

• Your breach of these Terms & Conditions
• Your use of our products in a manner not recommended or beyond intended design parameters
• Any misrepresentation made by you in connection with an order or enquiry
• Your violation of any applicable law or the rights of any third party

14 Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these terms, our products or services shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

Dispute Resolution Process:

1. Direct Resolution: Contact our support team at +91 97171 94797 or skyrecliners@gmail.com. Most issues are resolved within 48–72 hours.
2. Escalation: If unresolved within 14 days, submit a written complaint to our registered address.
3. Arbitration: Disputes unresolved through direct resolution may be referred to a sole arbitrator appointed by mutual consent under the Arbitration and Conciliation Act, 1996.
4. Litigation: As a last resort, disputes may be taken to the competent courts of New Delhi.

15 Changes to Terms

Sky Recliners reserves the right to update, modify or replace these Terms & Conditions at any time without prior individual notification. Changes will be published on this page with an updated "Last Updated" date.

Your continued use of our website or services after any changes have been posted constitutes your acceptance of the revised terms. We recommend reviewing these Terms periodically.

16 Contact Us

For questions, concerns or legal notices related to these Terms & Conditions, please contact us through any of the following channels:

• Registered Address: 416/2, MG Road Ghitorni, Near Metro Pillar No 127, New Delhi — 110030
• Sales & General: +91 97171 94797
• Service & Support: +91 85888 77018
• Email: skyrecliners@gmail.com
• WhatsApp: wa.me/919717194797

We aim to respond to all legal queries within 5 business days.